Acceptable Use Policies


Technical Support

If you need technical support, you will find a great deal of useful information at our Web Site at http://www.totalnetnh.net/tech/. Please note that while we provide free technical support, we do so only for programs we have found stable and user friendly. To these ends, we DO NOT support Outlook 97 or 98. You can obtain limited support for this software by following the Email/Other button on our Technical Support page, otherwise, you should be prepared to call Microsoft for assistance.

Junk E-Mailing and E-Mail Size Restrictions

"By US code Title 47, Sec.227(a)(2)(B), a computer/modem/printer meets the definition of a telephone fax machine. By Sec.227(b)(1)(c), it is unlawful to send any unsolicited advertisements to such equipment by Sec.227(b)(3)(c), a violation of the aforementioned Section is punishable by action to recover actual monetary loss, or $500, whichever is greater, for each violation."

Any Total Net NH customer who is found to be e-mailing unsolicited advertisements will be reported to the appropriate authorities. In addition, each individual, founded complaint of unsolicited advertisement will result in a $5.00 charge being levied against the offending account to defray the cost of processing and investigating such complaints.

Also note that as a member of our service, you are given an e-mail address that can be used to send and receive e-mail worldwide. Please keep in mind that we do limit the size of these of e-mail's to 1.5 Megabytes.

Personal Web Sites

Your account with Total Net NH entitles you to space on our servers to put up a "personal" Web Site. Personal Web Sites encompass the following elements:

  1. Profiles of the subscriber and his/her family members,
  2. Photos of the subscriber and his/her family members,
  3. Subscriber resumes,
  4. Discussion of subscriber's interests and hobbies,
  5. Any other material of a "personal" nature that is not encompassed by one of the following exclusions.
    Exclusions:
  1. Commercial advertising, including links to various products or exchanges,
  2. Promoting individuals who are not members of the subscriber's immediate family,
  3. Nude photographs,
  4. Any material that Total Net NH judges to be obscene,
  5. Any material the publishing of which violates the law.
Concurrent Log Ons

Your account entitles you to only one log on at a time. If you want to allow for more than one person to log on at a time you will need to open another account. If it is found that an account of the same name is logged on more than once at the same time, the account will be closed immediately.

Unattended Sessions

Total Net NH offers Internet services for flat fee rates. This means that you can go on-line for as long as you like, whenever you like 24 hours a day, 7 days a week. There are no prime time hours or off-time hours. The only thing we ask is that, while you are connected to Total Net NH, you be at your computer and actively involved in using the services we provide. In other words, please don't log on and leave your computer unattended to: poll for e-mail, receive messages from conferencing or messaging services, receive updates from broadcast channels, etc. Downloading large software packages is the only exception to this rule that we will recognize.

Vigorous enforcement of this prohibition is necessary to help us maintain our policy of flat rates together with our commitment to preventing busy signals when our customers access our service.

If we at Total Net NH determine that one of our customers is abusing the service in any way, their account will be terminated immediately and without warning!

The above policies are necessary so that our customers will continue to receive the service and accessibility that they have shown us they appreciate.
If you want to take advantage of our services, sign up today!
Total Net NH, L.L.C., is a Limited Liability Company
existing under the laws of the State of New Hampshire.